Welcome to Malvern Car Hire. These Terms of Service govern your use of our website and vehicle rental offerings. By utilizing our services, you agree to these terms.
Rental Terms
All vehicle rentals are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or vehicle pickup. This document outlines the terms, conditions, insurance information, applicable charges, and your obligations for the rental period. In case of any discrepancies between these Terms and the Rental Agreement, the latter will prevail.
Eligibility Criteria
Renting a vehicle with us requires:
- To rent a vehicle in Malvern, you must be at least 21 years old, though age restrictions may differ based on the vehicle type, with extra charges for drivers under 25. A valid full driving licence for the appropriate category is required, held for the duration stated in the Rental Agreement. Valid identification and proof of address must be provided, along with payment details and a security deposit. Additional conditions may apply as outlined in the Rental Agreement.
Booking and Payments
- Reservations can be made via our website, by phone, or directly at our Malvern location. A deposit may be necessary to confirm your booking. The remaining balance and security deposit are generally required upon vehicle pickup. All prices are listed in British Pounds (£) and include VAT where applicable. We accept major credit and debit cards, with secure processing through trusted payment providers.
Vehicle Pickup and Drop-off
- Upon collecting your vehicle in Malvern, please conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be created and must be signed by both parties. It is important to return the vehicle in the same condition as it was collected, taking into account normal wear and tear. Any new damage will be evaluated and charged as necessary. The vehicle should be returned with the same fuel level as when picked up; refueling charges will apply if it is returned with less fuel. Late returns may result in extra fees, so please inform us promptly if you expect to return the vehicle late. You will be held accountable for any parking fines, traffic violations, or other charges incurred during the rental period, along with an administration fee.
Insurance and Liability Terms
- All rentals include basic third-party insurance. Comprehensive details regarding coverage and excess amounts can be found in the Rental Agreement. Optional insurance plans may be available to limit your financial responsibility. It is advisable to review these options thoroughly. You remain liable for damage or loss up to the excess amount unless additional coverage is purchased. Damage resulting from negligence, misuse, or violation of these Terms is your responsibility, irrespective of insurance provisions.
6. Modifications and Cancellations
Cancellation and amendment policies differ depending on the type of booking and the notice period provided. For precise information, consult your booking confirmation or Rental Agreement. Be aware that late cancellations or no-shows may incur additional charges.
7. Restricted Activities
Prohibited Uses of the Vehicle
- The vehicle must not be used for any illegal activities or purposes. Engaging in racing, rallying, or off-roading is prohibited, along with the transportation of hazardous materials. Sub-letting to unauthorized individuals or allowing unapproved drivers is not allowed. Operating the vehicle under the influence of alcohol or drugs is strictly forbidden. Ensure that the vehicle is not used for purposes it was not intended for, and do not exceed passenger or weight limits. Driving outside of the specified geographical boundaries requires prior authorization.
Breach of these terms may lead to rental termination and extra fees.
Liability Limitations
To the fullest extent allowed under English and Welsh law, Car Hire Malvern will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business resulting from your use of our services. Our total liability for any claims will not exceed the amount paid for the rental in the previous 12 months. This limitation does not apply to liability for death or personal injury caused by negligence, or for fraud.
9. Legal Framework
These Terms are governed by the laws of England and Wales. Any disputes will fall under the exclusive jurisdiction of the relevant courts.
10. Updates to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon being posted on our website. Your ongoing use of our services indicates your acceptance of the revised Terms.
Contact Us
For inquiries regarding these Terms, please reach out to us:
Malvern Car Hire Services
Riverside Way, Malvern WR14 1DF, UK
Contact Number::
443332100115